Reimagine your business with digital at the core.

As you stand at the intersection of convention and transformation, consider the following question: will you be a leader, or will you be a follower?


Is a Customer Journey Map the Project of the Year?

As businesses struggle to meet their customers' expectations, they're faced with some challenging questions: what do my customers really want from my brand? What motivates them to come back? Answer these questions & more with this research report from the CX experts at Falls Digital.

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Future of Work | Digital Leadership

Take a snapshot of the courageous modern business leader. What you’ll see in the frame is not a board puppet who quietly hands down...

Customer Obsession | NPS

Do you love our company? It’s what every business wants to know if they honestly care about providing a great experience for their...

guerrilla testing
User Experience | Customer Experience | Usability Testing

Let’s say you’re looking for some serious user research to improve your website’s overarching user experience (UX), but you can’t afford to...

Digital Transformation

Digital transformation is a prime opportunity for businesses seeking modernization in today’s digital economy. Technology can automate manual processes, engage customers and employees, attract top talent, and drive unprecedented growth in new channels, industries and markets. Invest today in your company’s longevity.

  • Benchmarking & Analytics
  • Visioning Session
  • Digital Maturity Model
  • Market Research
  • Digital Roadmap
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Customer Experience

Digital transformation is a requirement for today’s businesses for one primary reason: customer expectations are increasing at an unprecedented rate. The experience you offer all customers, including your workforce, is the driving motivation for digital transformation efforts. The customer experience is your north star.

  • Customer Journey Mapping
  • UX Strategy
  • User Testing
  • Omnichannel Strategy
  • Customer Research
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Technology & Data

A large-scale technology implementation, from custom applications and integrations to replacing legacy systems, requires big picture thinking. Lean on our technology and data experts to implement best-in-class solutions that support your transformation and modernization initiatives.

  • Business Intelligence
  • Technology Modernization
  • System Integration
  • Cloud Infrastructure
  • Database Architecture
  • Digital Engineering
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Change Management

A digital transformation initiative often garners initial support, but progress wanes with time as change fatigue settles in. A change management program is a critical factor for digital transformation success, ensuring that goals are clear and realistic, progress is measurable, and top performers are empowered to drive initiatives through to completion.

  • Process Automation
  • Digital Transformation Office (DTO)
  • Risk Management
  • Project Management
  • Digital Talent Reinvention
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Content Marketing

Marketers have long heard that “content is king” and the data is there to prove it. Conversion rates are six times higher for brands using content marketing versus those that aren’t. With a comprehensive content strategy in place, businesses are positioned to drive holistic business growth by creating and promoting optimized, solutions-based content.

  • Content Creation
  • Inbound Marketing
  • Social Media
  • Blogging
  • SEO
  • Influencer Marketing
  • Email Marketing
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Website Development

Today’s businesses need websites that offer more than pretty pictures. Build a website that acts as your brand’s digital base camp, anchoring and supporting your overarching business goals. We specialize in the growth-driven design methodology to deliver quick foundational solutions that can scale up over time.

  • Information Architecture
  • Sitemaps & Wireframes
  • Interactive Design
  • Ecommerce
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Marketing Automation

Lead management, from attracting and converting a stranger to nurturing and closing a deal, can be scaled and streamlined with a marketing automation program. A platform like HubSpot or Marketo gives you a centralized system to gather lead intelligence, send personalized messages, integrate digital content channels, and give your leads exactly what they want when they want it.

  • Data Personalization
  • Landing Pages
  • Smart Forms
  • Automated Workflows
  • Lead Scoring & Segmentation
  • Sales Integration
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Good branding isn’t built on design and style alone. Today’s most beloved brands are hallmarked by exceptional customer experience, public perception and innovative influence. An authentic brand identity unleashes the power of emotional connection in a way that forges loyalty—eclipsing price, features and benefits.

  • Visual Identity
  • Brand Messaging
  • Logo Design
  • Interactive Style Guide
  • Brand Architecture
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Digital Advertising

Advertising online is one of the fastest ways to grow your brand and acquire new customers. In today’s culture of high customer expectations, advertising gives brands a unique channel to stay top-of-mind and serve remarkably personalized experiences to their audience. Place ads where your target buyers spend the most time online: social media, search engines and their favorite websites.

  • Paid Search
  • Behavioral
  • Contextual
  • Local and Microlocal
  • Media Buying and Planning
  • Remarketing
  • Paid Social
  • Pre-Roll & Video
  • Programmatic
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Case Studies

Step2 User Experience (UX) | Mobile-First | Falls Digital Case Studies

National Toy Manufacturer enhances website order path to increase site conversions and grow holiday revenue with a User Experience (UX)...

CoorsTek Heuristic Evaluation | Falls Digital Case Studies

CoorsTek undergoes a heuristic evaluation to better understand and correct usability issues associated with the website. Learn how Falls...

Kichler  | Customer Experience Case Study

Kichler wanted to grow brand awareness and enhance its customer experience socially. With the help of Falls Digital, Kichler was able to...

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